FAQs
FAQs 
+ Online Account
Creating an account will only take a minute. Click Here to begin your registration. Please remember to complete all the required fields.
+ Password
If you forget your password, click “SIGN IN” in the right corner of the home page.
On the next screen, Click “Forgot your password” and enter the email address you registered with us.
An email will be sent to your registered email address in order to reset your password.
+ Orders
- We are sorry, but if an item is showing a quantity of 0 on website or your dispatch note, this means that the item was out of stock. Please email us or give us a call to find out when is re-stock.
- When your order was being packed in our warehouse, the items have been cancelled from your order and you will be refunded to your bank account in 1-2 working days.
- If you want to change/cancel your order, please Contact Us.
+ Whole Price/Package Price/Sale Price
- This website is for wholesale only (min order value £100)
- Please contact us for small quantity or samples request
- Package price is for purchasing packs/bundles
- Sale Price is for items on sale and no exchange and refund.
+ Size Guide
- Please click here. This information is for a guideline only.
+ Delivery
- Order will be packed and shipped in the same day when order is paid before 10:30 AM.
- Order will be packed and shipped in the next working day when order is paid after 10:30 AM.
- Order will be shipped by UPS next day delivery sign for service (UK Customer only)
- Please email or call us, if you want to use other shipping company.
- More information and International delivery, please click Here
+ Track
- Tracking number will be email to you when the order is shipped. Please track your delivery via
+ Return/Refund/Exchange
- Please check the Return & Refunds policy section.
+ VAT for Export/EU customer
- EU Customer still could shop with us and use our cargo company for shipment. Shiping fee will be provided by contact us.
- Duties or customs charges, which you are obliged to pay to your country's government, are entirely beyond the capacity of CY London Fashion Ltd. We are unable to provide in advance any information about extra charges applicable in your country while importing from EU. However, please note that these charges are generally the nature of import/export. Please check the details with your national taxation and customs office/body.
- If you intend to get the goods collected and exported by an alternative shipper, you will be charged VAT which might be later refunded upon positive verification of export document (e.g. Certificate of Shipment which is provided by shipping company).
Official Shipping Certificate must:
- Clearly state CY LONDON FASHION LTD （with address） as Consignor
- Clearly State Customer (with address) as a Consignee
- Show Invoice number, date and Value
- Show description of goods
- Show Flight/Cruise number and date
- Show Air/Seaway bill number
- Show Airport/Seaport of Loading
- Show Airport/Seaport of Discharge
- Show Place of Delivery
- Show number of boxes and total weight
+ Image of Products
- 50p/image of professional Photoshop. Please email us the style NO. We will email you the invoice for the images fee in total. After you process the payment, images will be email to you within 1 working days.