Exchanges

We only replace or refund items if they are defective or damaged. 
If you need to exchange or get a refund, send us an email at cyfashioncompany@gmail.com 
Please write down the following information in the E-mail message section. 
Your Invoice Number: 
Your Company Name: 
Your Contact Name: 
You want to exchange the item to style number/color/size/.

Or

You want to get the refund of the faulty item.Style number and quantity.

We will reply your e-mail within 1 working day to confirm your exchange or reund requirement.

Return Address: 

CY FASHION COMPANY,

184 Commercial Road,

London,

United Kingdom,

Post code: E1 2JY.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refund. 
If you are approved, then your exchange item will be posted in the next working day. Refunds will be credited to your original method of payment in the next working day. 
Our policy lasts 7 Business days. If 7 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at cyfashioncompany@gmail.com.

Sale items not refundable
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.We only offer faulty items' exchange.

Return Postage Fee

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Online shopping make safe

To offer you a safer shopping experience when using your credit card online, we are working together with Visa and MasterCard.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer. This scheme:

    * Allows you to shop online with added security and peace of mind.
    * Helps to prevent unauthorised purchases.
    * Set up a personal password that is linked to your card only, and not to your computer.

HOW IT WORKS
When you reach the checkout process at Topshop.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode.
Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.
A different method of payment will be required to complete your purchase.

HOW TO REGISTER

At the check out you will be given the opportunity to register your Visa or MasterCard.
Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.
A different method of payment will be required to complete your purchase.

Delivery type: Next Day delivery

*Order is paid before 10:30AM, shipment will be processed in the same day

*Order is paid after 10:30AM, shipment will be processed in the next working day.

Tracking:

Tracking Number will be email to you and online tracking is faster and easier.

Cargo Company:

Parcels and cartons are shipped by UPS company.

*Please email or call us, if you want to use other shipping company.

If you have any questions related to your delivery please contact us